Work for Us

We are seeking an Account Coordinator who has excellent communication skills, problem-solving abilities, attention to detail, organizational skills, adaptability, and team player mentality. The right person for this position should maintain an upbeat demeanor, even in challenging situations, to significantly impact customer interactions and overall team morale. Above all, a dedication to providing excellent customer service and meeting customer needs should be at the forefront of their approach to their work.

Duties include but are not limited to:

• Answer questions about a company’s products or services.

• Process orders and transactions.

• Resolve issues and troubleshoot technical problems.

• Deliver information about a company’s offerings.

• Provide proactive customer outreach.

• Deal with customer service via emails, over the phone, or face to face.

• Listen to the customer queries patiently and solve them. If the problem doesn't seem to be solved, then forward the problem to the correct salesperson.

• Respond to the problems of the customer promptly.

• Look after the customer accounts and update their transaction status.

• Draft the necessary documents, letter, or statements, as required by the customer.

• Maintain records of interactions with the customers in an orderly manner.

• Coordinate with the internal department to find solutions and resolve matters.

• Maintain a follow-up on the customer, whose query you had solved, and ensure they are satisfied with your answer.

• Track & manage Purchase Orders (routing is completed, if necessary, and following up with the vendors to ensure that POs are shipping on time).

• Relay any approved PO changes to the Buyers (cuts, PO revisions, delays, etc.).

• Research deductions and dispute if applicable.

• Maintain GenWeb data and confirm that all information is up to date.

• Answer phone calls and emails to provide information, resulting in effective business correspondence.

• Respond effectively to sensitive inquiries or complaints

Skills and Qualifications:

• Problem Solving Skills

• Patience

• Attentiveness

• Emotional Intelligence

• Clear Communication Skills

• Writing Skills

• Creativity & Resourcefulness

• Ability to Use Positive Language

• Industry Knowledge

• Time Management Skills

• Ability to Understand Customers

• Goal-oriented Focus

• Ability to Handle Surprises

• Tenacity

• Methodical Approach

• Empathy

• Willingness to Learn

• Adaptability

• Proactive

• Decision-Making

• Team Player

• Critical Thinking.

We are a team-oriented company located in the Upper Arlington/Columbus area.  If you are interested in working for a great company with outstanding personnel, please apply. Please include desired salary on your resume/response.